Select the desired version if there is more than one listed and click the Install button. If there was some way to wipe the phone, it would force a download of the file that is causing the issue. From the Utilities menu select Software Upgrade. This process allows the device to be manually pointed to a Polycom hosted web server distribution point on the Internet to download and install new firmware packages from. I know that with previous phones that have to be switched from one provisioning server to another; I have HAD to format the file system to force the config downloads, otherwise the phone holds onto what it previously had. Connect to the IP address of the phone using a web browser. This status bar here will indicate the completion of downloading the. The previous article mentioned above contains links with more details on enterprise deployment and management practices. Read and accept the notice regarding the previously explained upgrade process requirements for older devices. There is still some initial setup required but this is a basic as creating a single XML file and then dropping it an the desired firmware files directly into any web server directory. But when trying to update the firmware for a few phones there is a new process which was introduced with the 4. As of the writing of this article the Lync specific firmware release is not yet included on the Polycom Hosted Server, so primarily Open SIP only firmware releases will be available using this method.
Using Custom Software Distribution To create a custom software distribution a software package must first be downloaded, the firmware files extracted, and then a configuration file created and modified. If there was some way to wipe the phone, it would force a download of the file that is causing the issue. In previous versions Polycom SIP software 3. For engineers looking to carry phones around to different sites for demonstration purposes then selecting a web server on the Internet makes it very easy to update the phones over the Internet, while for supporting updates for a handful of devices on an internal network then utilizing an existing web server is ideal. As of the writing of this article the Lync specific firmware release is not yet included on the Polycom Hosted Server, so primarily Open SIP only firmware releases will be available using this method. The table below indicates which firmware file is used by which device. These are the individual firmware files for each model of Polycom SIP phone. I know that with previous phones that have to be switched from one provisioning server to another; I have HAD to format the file system to force the config downloads, otherwise the phone holds onto what it previously had. This only applies to devices which are already running at least version 4. From the Utilities menu select Software Upgrade. Note that the newly qualified Lync software release of 4. I guess we can just mark this as closed - not solvable. For this reason it may be necessary to download the available software package for the 4. I believe the scenario is going like this: Always make sure to download the Split version of any versions as two different types of packages are provided: Any configuration settings previously entered will be retained. If the connection is successful then a list of currently provided software versions will be returned. It just seems to be a really weird situation. Also the firmware was packaged differently in the previous SIP versions as the device firmware was provided as two separate binary files, the bootloader image and the application image. Connect to the IP address of the phone using a web browser. But when trying to update the firmware for a few phones there is a new process which was introduced with the 4. Also this process can be used to downgrade software if needed as multiple versions can be stored in the same location and a menu will be presented to allow the desired version to be installed. Normally only the latest version will be provided on the Polycom Hosted Server, but this central distribution point may not include the most recent versions released depending on what features or capabilities were introduced in the last release. If it is truly the situation that it is NOT possible to format the file system except from a completely working phone; fine. The previous article mentioned above contains links with more details on enterprise deployment and management practices.
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